Frequently Asked Questions – Slfmade collective
Products
How will I receive my digital download after purchase?
After completing your purchase, you will receive an email with a download link to access your files.
Ensure you provide a valid email address and check for any typos to avoid delays. If you don't see the email, please check your spam/junk folder or ensure your inbox isn't full.
Can I use your digital products on any kind of project?
Absolutely! Our digital products are versatile and can be used for a wide range of projects, including architectural designs, presentations, promotional materials, and more.
Whether it's a detailed architectural plan or a creative visual presentation, our products are designed to support
your needs.
What software are your digital files compatible with?
Our digital files are compatible with a variety of software that supports architectural design and editing. This includes popular programs such as Adobe Photoshop, Adobe Illustrator, ProCreate and more.
Please refer to the specific file formats included in your purchase for detailed compatibility information.
How do l install or use your files?
Most of our digital files require no installation. Simply download the files and import them into your design software of choice. For files like brushes or patterns, follow the import instructions specific to your software available in the User Guide.
Do you have the right to use my projects for your promotion?
If you purchase and use our products in your project, we'd be thrilled to feature your work to promote both your talent and our assets.
With your permission, we may showcase your project, video, or photos on our website, social media, or other marketing materials.
I'm having a technical issue with your product. What should I do?
We're here to help! If you encounter any technical issues with our products, please contact us as friends@slfmade.co.
Provide as much detail as possible about the issue so we can assist you more effectively.
Here are some of our common questions about orders, payments, and policies
Orders
What is your return policy?
Because
our products are entirely digital, we don’t offer refunds or exchanges.
It’s essential to review the product description carefully before purchasing.
If you're unsure, feel free to get in touch beforehand.
What is your shipping policy?
We sell digital products only—nothing is physically shipped. After payment and account verification, you’ll receive instant
access to your downloads, both by email and in your account's
Library.
Delivery Process:
- Digital products are delivered instantly via email and are accessible in your account's Library once your payment is confirmed.
- You’ll receive a confirmation email with a download link.
- You can also log into your account at any time to access your templates.
If you run into any issues accessing your templates,
The Collective is happy to help—please reach out to us and we'll be happy to assist you.
I've paid but haven't gotten my download link. What should I do?
First, check these:
- Your spam or junk folder
- That the email address used at checkout was correct
- If you’re signed into your account, your order might already be visible there (allow up to 3 minutes for it to show)
If your payment went through but you didn’t receive confirmation:
- Ensure your billing address (especially postal code) matches what's linked to your payment method
- Make sure all business details entered at checkout are accurate
- Banks may temporarily hold funds if there’s a mismatch, even if the order didn’t complete. These holds usually clear within a few business days.
Still unsure? Just reach out with your order details, and one of our collective members will help as soon as possible.
How will I receive my invoice?
An invoice or receipt will be sent to the email address you provided upon completing your purchase. This email will include details of your transaction and can be used for your records.
Which payment methods do you support?
We support payments through major providers including credit/debit cards or Apple Pay.
Is technical support available?
Yes!
Start with your Help Guide, which covers common questions and instructions. If you need additional assistance, you can contact Us through
the Support or Contact pages.